KM: How has Papa John’s achieved consecutive months of double-digit growth, and how can franchisees benefit from this in the long-term?ĪC: Last quarter our unit profits were the highest we’ve seen in several years, and our closure rates were the lowest in 10 years. We’re providing customers with something different but also something that is comforting and bringing families together. I think that’s due to a combination of things: because of the consistency in our delivery and the ability for us to provide no-contact delivery to consumers to feel safe, but also because of the innovation we offer. We have actually gained five million new customers in the past four months. Papa John’s does delivery well I think during a pandemic, when folks feel very unsure about going out to eat, they want a reliable delivery choice at their home – this is something that Papa John’s can provide. KM: Papa John’s seems to be in more demand than ever before – why do you think that’s the case?ĪC: I think it’s a couple of things. On a positive note, it really enabled me to get to know members of my team better I got to know some of our franchisees a little bit deeper, albeit not in person. Usually, I’m travelling all of the time for development, but that’s something I couldn’t do. In terms of my role, it was a different kind of start-up. Honestly, it has really strengthened my resolve. “We have actually gained five million new customers in the past four months” This was basically all-hands-on-deck, on how do we quickly adapt our business model to succeed with both employees and customers. Then, probably a month after I joined, the pandemic hit.
#Iceberg pizza how to#
It had a lot of new management in place, and it had started to transform the innovation pipeline we were really starting to get our plans in place on how to move forward.
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When I joined Papa John’s, the brand had begun its ascent and started its turnaround. It’s definitely been a test of leadership which is a great thing for me to reflect on afterward. KM: What was it like joining Papa John’s at the beginning of a pandemic, and how have you found the role since then?ĪC: It’s been an interesting experience for sure and a positive one. We got the chance to speak with Amanda about how Papa John’s managed to navigate this unprecedented period, and what its success could mean for franchisees joining the brand in the months, and years, to come. Despite this less-than-ideal introduction to the world of big pizza, Amanda has since been developmental in bringing on five million new customers for Papa John’s and achieving consecutive months of double-digit growth. Interview by Kieran McLoone, deputy editor for Global FranchiseĪmanda Clark joined Papa John’s as the pizza franchise’s CDO back in February 2020, right at the start of the coronavirus pandemic’s ascent in the U.S. Amanda Clark, the new chief development officer of Papa John’s, explains how the pizza franchise rediscovered its flavor.
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