We’ve talked an awful lot about modernizing the operation, and the need to do that. While reroutes and rescheduling are understood to be a part of the job in the airline industry, the massive scale of the failure over the past few days points to a shirking of responsibility over many years for investing in and implementing technology that could help solve for many of the issues that plague flight attendants and passengers alike.In an address to the company published on December 25, Christmas Day, Southwest Airlines CEO Bob Jordan said, "Part of what we’re suffering is a lack of tools.
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The lack of technology has left the airline relying on manual solutions and personal phone calls, leaving flight attendants on hold with Southwest Airlines for up to 17 hours at a time simply to be released to go home after their trip, or while attempting to secure a hotel room or know where their next trip will be. But at this point, the many years of failure by management, despite many unions’ demands to modernize, has left flight attendants fatigued, stranded, hungry and cold – on Christmas! This impacts lives and threatens safety for all."TWU Local 556 has for years demanded that Southwest Airlines seek technological solutions to match its rapidly expanding operation. And believe me, we know about stepping up and putting in long work hours when we are called to do so we are flight attendants. Trying to get home for Christmas seems like a dream to flight attendants who are struggling with the nightmare of simply trying to secure appropriate shelter, food and rest."The way Southwest Airlines has treated its flight crews can only be termed ‘despicable,’" said Lyn Montgomery, president of TWU Local 556, the union of Southwest Airlines flight attendants. The result: thousands of crew members stranded across the country, some forced to sleep on cots in airports, some in hotels without power or water, and far too many working long hours well past acceptable duty days, and more. And this time, it’s on Christmas.While Southwest COO Andrew Watterson admitted its current systems are "overmatched" by Winter Storm Elliott, the union points to years of neglect in securing and implementing technology that would make the difference for flight crews, employees and also customers.
Southwest Airlines has failed its employees once again, the result of years of refusal to modernize operations, notes TWU Local 556, the union of Southwest Airlines flight attendants. The Union of Southwest Flight Attendants, the TWU Local 556 released the flowing statement stating their displeasure the company: The employees aren't happy with the experience as well. If you need an answer to a question, please search our Help CenterĪgain, we sincerely apologize for the issues you may be encountering when attempting to call us. We will respond to it as quickly as possible. If you have a question or concern that does not require immediate action, please send us a message using our Contact Us feature on our website or app. You can also add a Known Traveler Number or Rapid Rewards Number to your trip. You can use our self-service tools to book a flight, cancel a flight, change an existing flight. View the list of airports impacted by Winter Storm Elliot and current waivers in place for rebooking. Our app shows the same inventory that our Southwest agents use and will help you find the next available Southwest flight without needing to call. Tap the red box to rebook and find the next available flight. Our app will show you a message if you can rebook your flight using the app. If you need to change a trip impacted by Winter Storm Elliot, check your trip in the Southwest app. Here’s other ways to get help for your trip: We sincerely apologize for the inconvenience, and please know we have all available hands on deck working to serve our Customers. If you need to reach us urgently, you may continue to call.ĭue to the very high demand from Winter Storm Elliott, our hold times are currently averaging more than 2 hours and have been as high as four hours.
If you are not traveling within the next 72 hours, and can wait to call, please do so. Though, due to the high demand from Winter Storm Elliott, we are still experiencing high call volumes which may result in busy signals. Our teams have worked throughout the night and have successfully doubled our capacity on our phone line at 1-800-I-FLY-SWA. The airlines released the following statement in regard to the travel delays: Southwest posted a notice to travelers on their website notifying them of busy phone lines and cancelation/rebooking options.
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